The following terms apply to services offered and provided by Team Micro Ltd. These terms supercede any terms offered, stated or implied elsewhere in any communications or marketing literature, in physical or electronic format.

Definitions

The Client:

The company or individual requesting the services of Team Micro Ltd.

Team Micro Ltd:

Primary designer & developer.

The Project:

Web design, search engine optimisation (SEO) or other computer-related services being provided to the Client by Team Micro Ltd

Project Completion:

Completion of components outlined during communications between the Client and Team Micro Ltd.

Launch:

Upload to the server or release of materials to the Client.

Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote, then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

Agreement

Team Micro Ltd will carry out work only where an agreement is provided either by email, telephone, mail or fax, or via any instant messaging app such as Facebook Messenger or WhatsApp. An ‘order’ is deemed to be a written or verbal contract between Team Micro Ltd and the client, including telephone and email agreements.

Please ensure that you read and check any communications relating to your project, quote and terms and conditions properly and that all details of the work are understood and mutually agreed on.

Timescale

Unless otherwise agreed upon with the client, the timescale for completion of work may vary and can take from 2 to 6 weeks after approval of design and plan, depending on the scale of the work. Timescales for the project will be discussed with the client, before the project commences. Team Micro Ltd will do their best to complete the project as soon as reasonably possible.

We accept no responsibility or liability for delays resulting from non-receipt of text or image assets, other content, feedback or communication from the Client.

Content

At Team Micro Ltd, we are able to produce written text content and grant the use of our pre-purchased stock photography to facilitate a smooth, hassle-free design experience for our Clients who may not have adequate content of their own. However, during the project, Team Micro Ltd may still require the Client to provide website content; text, images, videos or sound files.

On any occasion where progress cannot be made with your website because we have not been given the required information or files in the agreed time frame, and we are delayed as result, we reserve the right to extend the anticipated go-live date at our discretion.

Standard Media Delivery

Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format and that all photographs and other graphics will be provided via WeTransfer or similar, Dropbox, Google Drive or by email.

Web Design

Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, Team Micro Ltd cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

The website, graphics and any programming code remain the property of Team Micro Ltd until all outstanding accounts are paid in full, unless the content was provided by the client.

Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Team Micro Ltd remain the copyright of Team Micro Ltd and may only be commercially reproduced or resold with the permission of Team Micro Ltd.

Team Micro Ltd cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any additions to the brief will be carried out at the discretion of Team Micro Ltd and where no charge is made by Team Micro Ltd for such additions, Team Micro Ltd accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to Team Micro Ltd all materials required to complete the site to the agreed standard and within the set deadline.

Team Micro Ltd will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Team Micro Ltd will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.

Team Micro Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.

Team Micro Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e. if the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non-payment will result in legal action being taken if necessary.

Database, Application and E-Commerce Development

Team Micro Ltd cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

Where applications or sites are developed on servers not recommended by Team Micro Ltd, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the client’s responsibility to provide a suitable testing environment which is identical to the final production environment.

The client is expected to test fully any application or programming relating to a site developed by Team Micro Ltd before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, Team Micro Ltd will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.

Charges

Charges for services to be provided by Team Micro Ltd are defined in the project quotation that the Client receives via e-mail or other means, or verbally by telephone. Quotations are valid for a period of thirty (30) days. Team Micro Ltd reserves the right to alter or decline to provide a quotation after expiry of the thirty (30) days. Prices quoted are only an estimate, and may be subject to change during the process of design and build. This can be caused by the client choosing to amend any aspect of their requirements or any third party costs which occur beyond Team Micro Ltd’s control.

Any charges incurred by international payments or international bank transfers are not the responsibility of Team Micro Ltd. Therefore, any such charges must be paid, by the client, in addition to the amounts invoiced by Team Micro Ltd. Consequently, Team Micro Ltd does not accept ‘shared charges’ for international bank transfers or international payments.

Payment of Accounts

Team Micro Ltd may offer a monthly payment plan with staged payments spread over 12 months or more for website design and/or SEO services. For all projects where a monthly payment plan is not offered or accepted, payment is required in two stages:

  • An advance payment of a minimum of fifty (50) percent of the project quotation total is required when the initial quote is agreed upon and before the project commences.
  • The remaining fifty (50) percent of the project quotation total is required no later than one calendar month following project commencement.

Please note we do not offer “payment on completion” under any circumstances.

Any additions or amendments outside of the project breakdown, which are required by the client, will not extend the deadline of the payment of the remaining balance.

Any delays to the estimated project timescale which are caused by the client, will not extend the deadline of the payment of the remaining balance. Any delays to project completion which are caused by the client, will not extend the deadline of the payment of the remaining balance.

Payment for services is due by credit or debit card.

It is the Team Micro Ltd policy that any outstanding accounts for work carried out by Team Micro Ltd are required to be paid in full, no later than seven (7) days from the due date of the invoice unless by prior arrangement with Team Micro Ltd.

We will contact clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or Team Micro Ltd have not been contacted regarding the delay, access to the related website may be denied, work carried out removed and web pages removed, we will then pass such cases to our legal representative to pursue payment.

Default

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Team Micro Ltd’s Web space, Team Micro Ltd will, at its discretion, remove all such material from its server. Team Micro Ltd is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Clients with accounts in default agree to pay Team Micro Ltd reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Team Micro Ltd in enforcing these Terms and Conditions.

Client Review

Team Micro Ltd will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall project development is completed, but before upload to a server or release of the materials to the Client. The client must inform Team Micro Ltd of any amendments required within 7 days of design completion and within 7 days project development completion. At the completion of the project, such materials will be deemed to be accepted and approved.

Additional Work and Expenses

Any additional work required by the Client on a previously completed project, will be considered as a separate project and will therefore incur charges of its own.

Client agrees to reimburse Team Micro Ltd for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography, plugins etc.

Web Browsers

Team Micro Ltd makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Mozilla Firefox, Microsoft Edge, Google Chrome, etc.). Client agrees that Team Micro Ltd cannot guarantee correct functionality with all browser software across different operating systems.

Team Micro Ltd cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, Team Micro Ltd reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

Marketing performance

As the world’s leading website design and SEO specialist for permanent makeup and scalp micropigmentation clinics, Team Micro Ltd aims at all times to create websites and SEO strategies that maximise return on investment for the client. However, we make no guarantee, implied or otherwise, of marketing performance or expected outcome.

More specifically, we make no guarantee that any website created by Team Micro Ltd will generate any number of inquiries, leads or traffic. This provision extends to our search engine optimisation service, whereby whilst we make every effort to promote improved search engine positioning on behalf of our Client, we do not make any guarantee of such an outcome. SEO is a highly technical and unpredictable process, and ultimately search engine positioning is determined by the algorithms of the search engines themselves.

Passing of Rights

Once all amounts due to us from you are paid and cleared you are assigned the rights to use, as applicable, the products and services, including, the website which includes the text, graphics, animation, audio components and digital components contained within the finished web site, in accordance with these terms and conditions, the Project Agreement and any applicable agreement, terms or licence but no rights of ownership are conveyed unless specifically stated in the Project Contract.

No such rights as described in above will pass until all amounts due to us from you are paid. If you have not paid the invoice in full within 2 months from the date of the invoice you agree that you will forfeit your rights.

The rights to photographs, graphics and any third party items such as source code, always remain the property of their respective owners.

Unless you have our specific written agreement in the Project Contract, all products, including Content Management Systems, interfaces, navigational devices, menus, menu structures or arrangements, icons, help, all operational instructions, scripts, cgi applications, software, programming/source code, and all other components of any source or object computer code that comprises the Website, all literal and non-literal expressions of ideas that operate, cause, create, direct, manipulate, access, or otherwise affect the Content and design elements used or developed and all software, and our products and results of our services remain our property and we retain full ownership rights and all intellectual property rights. You specifically agree not do anything that may in any way infringe upon or undermine our rights, title, or interest in the Website or our products and services. This includes, but is not limited to, any sale, transfer or gift of the whole or of any part of any item, data or anything whatsoever that we own. You fully understand that we may reproduce, reuse, develop and use in any other way we choose, anything within our ownership.

Design Credit

A link to Team Micro Ltd will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than £5000, a fixed fee of £500 will be applied. The Client also agrees that the website developed for the Client may be presented in Team Micro Ltd’s portfolio and other marketing material.

Access Requirements

If the Client’s website is to be installed on a third-party server, Team Micro Ltd must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

Post-Placement Alterations

Team Micro Ltd cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

Domain Names, Website Hosting & Other Subscription Services

Team Micro Ltd may purchase domain names, website hosting or other subscription services, on behalf of the Client. Payment and renewal of those domain names, website hosting, and other subscription services is the responsibility of the Client. The loss, cancellation or otherwise of the domain name, website hosting or other subscription services, brought about by non or late payment is not the responsibility of Team Micro Ltd. The Client should keep a record of the due dates for payment to ensure that payment is received in good time

Privacy Policy

Please read our full privacy policy for more information.

Abuse

We may limit or deny your access to support or terminate services if we determine, in our reasonable discretion, that you are acting, or have acted, in a way that results or has resulted in misuse of support or services, or abuse of Team Micro Ltd team members.

Termination

Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for project work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

If the client has paid in advance, no refunds will be issued for the project work which has already been completed to the date of the first notice of cancellation or termination.

Termination of services by the Client, may also incur additional charges, such as: the cost of transferring website hosting, domain names or other services away from Team Micro Ltd, to another provider.

General

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

Governing Law

This Agreement shall be governed by English Law.

Liability

Team Micro Ltd hereby excludes itself, its Employees and or Agents from all and any liability from:

  • Loss or damage caused by any inaccuracy;
  • Loss or damage caused by omission;
  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
  • Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of Team Micro Ltd to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid provision.

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